About 250ok

250ok is an email analytics SaaS company trusted by some of the world’s largest senders. We help businesses improve email deliverability, sender reputation, brand protection, and customer engagement through software tools built for the modern email landscape. We process billions of data points and protect billions of dollars in revenue for our clients. But it’s what we're building that will revolutionize how email is managed. You’ve heard stories about being strapped to a rocket ship; this is your opportunity.

The Big Picture

We are seeking an experienced individual to manage the relationship experience of our rapidly expanding customer base. This role will oversee the 250ok client experience aimed at driving satisfaction, renewals, expansions, referrals and referenceability of our direct customers.

Responsibilities

We are a fast-moving technology company based in Indianapolis looking for an experienced industry veteran willing to jump in and lead many aspects of our accelerating business. Responsibilities include:

  • Overseeing timely onboarding, training, and support of new direct customers
  • Ensuring customer satisfaction, renewals, expansions, referrals and referencability
  • Managing annual, quarterly and monthly customer renewals/expansions
  • Customer education and support for new products
  • Identifying accounts for marketing collaboration
  • Working closely with the Partner team to support direct clients/partners
  • Timely succinct communication to internal and external customer stakeholders

Ideal Background

  • 3+ years of leadership in account management, support and services
  • Email Technology/SaaS experience required
  • Proven working experience in customer experience related roles
  • Experience with account strategy, pipeline management and related reporting skills
  • Bachelor’s Degree in Business, Technology or related discipline
  • Strong interpersonal and communication skills
  • Strong analytical and organizational skills
  • Self-motivated and self-directed

Bonus Points

  • Proficiency in Microsoft Excel, Word, PowerPoint (or the Google equivalent)
  • Experience related to the email industry is a huge plus

What We Offer

  • Full-time position
  • Competitive compensation and full benefits including insurance
  • 401k with company match (immediate vesting)
  • Flexible schedule and work arrangements
  • Flexible Paid Time Off (PTO) because “unlimited” sounds ridiculous — plus holidays
  • Monthly mobile phone stipend
  • Monthly gym stipend
  • An amazing team of people who love the work

We love the company culture we are building, so being a good fit with our team at 250ok is imperative. To be successful here, you must think strategically, be engaged with the team, execute your tasks with precision, and improve the lives of those around. Our goal is to help improve yours.

How to Apply

  • Email your resume to careers@250ok.com
  • Include a link to your LinkedIn profile

 


250ok is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.


 

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