April 12, 2017
Product update: Message Center is new & improved!
We’ve made some improvements to the Message Center found in the 250ok app, and today we’re excited to push the product update live.
And to go along with the launch, here’s an explanation of what we added and why.
The three buckets
When we launched 250ok Alerts, our primary objective was to let our customers choose what mattered most to them because we get it: Not all messages or alerts are created equally.
Over the years and a dozen major product updates later, we saw the 250ok platform eventually outgrow the original intent of the Message Center. So, to give the Message Center new life, we completely rebuilt it and reorganized messages into three buckets: Product Updates, Seedlist Updates, and Known Issues.
The “Known Issues” bucket is what’s traditionally lived in the Message Center: Temporary ISP outages, service issues, etc. The new “Product Updates” and “Seedlist Updates” buckets are pretty self-explanatory: You can easily stay up-to-date on new product releases and expansions in seed coverage.
For those of you that regularly forget to update your seedlists, this new feature is going to save you a lot of headaches.
New, convenient organization
The old messages drop-down menu in the top toolbar is retired. The new messages are now neatly organized under your settings menu in the aforementioned buckets, along with a red numeric indicator that displays the number of unread messages. Buckets containing new updates will be highlighted with a red dot and bolded text. If you see gray dots and muted text—all is well and nothing new to see here!
Subscribe to message notifications
You can now subscribe to specific types of messages through the Alert Center. Using the “Product Updates” bucket as an example, just click “Alert me about product updates” to open a preset alert with the typical options: Email, SMS, webhook, Slack, etc. This way you’ll never miss a beat on the updates important to you.
Provide customer feedback
All new feature updates within the application will have three new buttons: “Like,” “Ask a Question,” and “Provide Feedback.” We’re calling on all customers to join our product team and voice their opinion on new features and products.
Once we push the feature update live, there will be no changes required on your end. If you have questions about this update, please contact your account manager or drop us a message at firstname.lastname@example.org.
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